Wednesday, 21 September 2011
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A good apology has three parts: . . . . . . .
1. I am sorry, . . . . . . . . . . . . . . . . . . . . .
2. It is my fault, . . . . . . . . . . . . . . . . . . .
3. What can I do to make it right..!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
But most people miss the third part - If you want to say sorry, mean it and do something to make it right.
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